Return & Refund Policy

Overview

We want you to love your Flawless Beauty purchase. If something isn't right, this policy explains what you can return, when, and how. Please read it carefully before initiating a return.

1. Return Windows at a Glance

Product Category	Return Window	Notes
Health & Beauty Products	30 days	New/unopened condition, or defective due to manufacturing.
Devices	90 days	Coverage against original manufacturer defects; replacement provided.
Professional & Spa Products	Not returnable	Final sale.
Scratch & Dent / Clearance	Not returnable	Clearly marked on the product page as non-returnable.

2. Health & Beauty Products (30-Day Return)

We will accept returns of health and beauty products if one of the following applies:

• The product is in new, unopened, and unused condition with the original packaging and seals intact.
• The product is defective due to manufacturing or workmanship defects.
• We made a fulfillment error and shipped the incorrect item.

Requests must be initiated within 30 days of the purchase date. Products returned without defect will not receive credit for inbound or outbound shipping costs.

3. Devices (90-Day Manufacturer Defect Coverage)

Devices are covered against original manufacturer defects for 90 days from the purchase date. If a device proves defective within the 90-day window, we will provide a replacement at no cost to you, excluding shipping.

If a device proves defective after the 90-day window, we may at our discretion offer a replacement at a 50% discount. Replacement shipping costs are not included.

4. Non-Returnable Items

• Professional and spa products.
• Scratch & Dent or clearance items clearly marked on the product page.
• Products marked “Final Sale” at the time of purchase.
• Gift cards.
• Opened supplements, creams, serums, or personal-care products that have been opened, used, or had seals broken — except where the product is defective.
• Products returned without prior return authorization.
• Products returned more than 30 days after the purchase date (90 days for devices).

5. How to Initiate a Return

1. Contact Customer Service. Email customerservice@flawlessbeautyandskin.com with your order number, the item(s) you want to return, and the reason for the return. Include photos if the item is damaged or defective.
2. Receive a Return Authorization (RMA). Our team will review your request and, if approved, email you an RMA number and return shipping instructions within 3 business days.
3. Pack and Ship. Carefully pack the item in its original packaging. Write the RMA number clearly on the outside of the package. Ship to the address provided in your RMA email. We recommend using a trackable shipping service.
4. Processing. Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund or replacement.

Packages returned without a valid RMA may be refused or delayed.

6. Return Shipping Costs

• If the return is due to our error (wrong item shipped) or a manufacturing defect, we will provide a prepaid return label and cover the return shipping.
• For all other returns, the customer is responsible for return shipping costs. We recommend using a trackable service, as we cannot be responsible for packages lost in return transit.
• Original outbound shipping charges are non-refundable except where the return is due to our error.

7. Refund Processing

• Approved refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return.
• Depending on your bank or credit card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.
• If more than 15 business days have passed since we approved your refund and you have not received it, please contact customerservice@flawlessbeautyandskin.com

8. Exchanges

We handle exchanges as a return followed by a new order. To exchange a product for a different size, scent, or item, please initiate a return following the steps above and place a new order for the replacement item.

9. Damaged or Defective Items

If you receive an item that is damaged in transit or defective, contact us within 48 hours of delivery at customerservice@flawlessbeautyandskin.com. Please include:

• Your order number.
• Clear photos of the damaged packaging and product.
• A description of the defect.

Additional information may be requested if the product was damaged due to courier mishandling. We will arrange a replacement or refund within 3-5 business days.

10. Packages Marked “Delivered” but Not Received

Orders marked as delivered by the carrier are not automatically eligible for a refund. See our Shipping Policy for the process to report a missing package. In limited cases, we may offer a one-time courtesy replacement at our discretion.

11. International Returns

• International customers follow the same return process described above.
• Return shipping, customs duties, and any other costs associated with returning a product from outside the United States are the responsibility of the customer, except where the return is due to our error.
• We recommend declaring returns as “Returned Merchandise” to avoid additional import duties on our end.

12. Order Cancellations

You may request to cancel an order before it ships by contacting customerservice@flawlessbeautyandskin.com as soon as possible. Once an order has shipped, it cannot be canceled; you will need to follow the return process above.

13. Chargebacks and Disputes

Please contact us before filing a chargeback with your bank or card issuer. We are almost always able to resolve issues directly and quickly. Chargebacks filed without first attempting to resolve an issue with us may delay your refund and, in cases of fraud, may result in the loss of future purchasing privileges.

14. Contact Us

Questions about a return or refund?

Flawless Beauty and Skin

1750 Brielle Ave, Unit A4

Ocean Township, NJ. 07712

Email: customerservice@flawlessbeautyandskin.com

Phone: 1-917-831-5948